Cross-Rhodes is a small focused firm of senior business operations consultants. For 20 years Cross-Rhodes’ experts have specialized in analyzing, improving and designing business processes to enhance the customer experience and reduce costs, for the Fortune 100, mid-sized companies, as well as start-ups, within a variety of industries such as:
o
Cut delivery time 70% and enabled a 50%
increase capacity to do software change requests
o Cut response time by 90% and cut labor costs by ~35% for a medical devices manufacturer’s customer inquiry and complaint process
o For a bank’s credit applications process, helped cut the backlog of unprocessed applications by 80% and freed up ~30% of the labor, primarily by eliminating duplicates, escalations and unnecessary steps.
o For an HMO, demonstrated a productivity gain of 82% in the claims department and the call center due to: a reduction in duplicate and extraneous claims (20% fewer claims), 35% fewer suspended claims, and 32% fewer problem related phone calls.
o In a technology solutions firm, a new launch process enabled their software/system installations time to be cut from 60 to 32 calendar days, and the labor content reduced from 1000+ hours to ~250 hours