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About Cross-Rhodes

Cross-Rhodes is a small focused firm of senior business operations consultants. 

 Putting People & Technology on the Road to Results by Rethinking How Work Gets Done

For 20 years Cross-Rhodes' experts have specialized in analyzing, improving and designing business processes to enhance the customer experience and reduce costs, for the Fortune 100, mid-sized companies, as well as start-ups, within a wide variety of industries:

bulletFinancial Services
bulletLife Insurance
bulletP&C Insurance
bulletHealth Insurance & HMOs
bulletBanks
bulletTechnology 
bulletSoftware
bulletHardware
bulletInternet
bulletTelecommunications
bulletManufacturing


Key Characteristics of Cross-Rhodes and our work

bulletExpertise & Experience
- Only senior business process experts with decades of experience
 
bulletLow Maintenance
- No annoyance and intrusion of many high-paid junior associates
 
bulletProven Method
- Supported by pragmatic and effective tools and techniques
 
bullet Cost Effective & Fast
- We know what we are looking for and how to go about getting it
 
bullet Collaborative Approach --> Sustainable Results
- One small bank saved $2 million in call center costs with processes to better manage customer expectations
- A leading HMO saved over $2 million with redesigned upfront data capture processes